INTELLECTUAL PROPERTY RIGHTS

Intellectual Property Policy - Soul Haven Pet Memorials

Effective Date: January 3, 2026

Last Updated: January 3, 2026

Welcome to visit and use the products and services of the official independent station of Soul Haven Pet Memorials (hereinafter referred to as "we"). This Intellectual Property Policy aims to clarify the ownership, protection rules and rights and obligations of all parties involved in the intellectual property rights related to this website and related services, protect the legitimate rights and interests of us and users, and maintain the order of fair competition in the market. Your access, use of this website or purchase of related products indicates that you have understood and agreed to abide by all the provisions of this Policy.

一、Ownership of Intellectual Property Rights

1. We are the sole legitimate owner or legally authorized user of the intellectual property rights of this website and all contents within the website. Relevant intellectual property rights include but are not limited to copyright, trademark right, patent right, trade secret and other intellectual property rights protected by law. Specifically including:

· Website-related: Overall website design, page layout, program code, domain name, LOGO, brand name (Soul Haven Pet Memorials), etc.;

· Product-related: Appearance design, structural design, material formula, product pictures, text descriptions, promotional copy of pet urns, etc.;

· Service-related: Original service achievements such as customization service process, consulting plan, after-sales guarantee system.

2. All intellectual property rights not explicitly granted to users are exclusively owned by us. Relevant rights of intellectual property not mentioned in this Policy are also reserved by us.

3. For customized pet urns, the intellectual property rights of the customized design schemes (such as engraving typesetting, pattern design, etc.) created by us based on user needs belong to us; users only enjoy the reasonable right to use the customized product itself, and shall not use the customized design schemes for commercial communication, reproduction or secondary creation.

二、User's Intellectual Property Obligations

1. In the process of using this website and services, users shall strictly abide by the relevant laws and regulations on intellectual property rights and the provisions of this Policy, and shall not engage in any acts that infringe upon the intellectual property rights of us or third parties.

2. Without our written authorization, users shall not arbitrarily perform the following acts:

· Copy, disseminate, modify, adapt, translate, compile the intellectual property content related to this website and products;

· Use our intellectual property content for commercial purposes, including but not limited to resale, lease, and use for the promotion or production of other products;

· Counterfeit or tamper with our brand logo and product design to mislead consumers or damage brand reputation;

· Other acts of infringing intellectual property rights, such as stealing product pictures for sales on third-party platforms, using brand names for false propaganda, etc.

3. When customizing products, users shall ensure that they have legal right to use or authorization for the provided pet photos, portraits, text materials, etc., and there is no infringement of third-party intellectual property rights such as copyright and portrait right. If third-party claims arise due to the infringement of materials provided by users, users shall bear all legal responsibilities, including but not limited to compensation for losses, elimination of influences, etc., which have nothing to do with us. If we suffer losses due to this, users shall make full compensation.

三、Intellectual Property Protection and Infringement Handling

（一） Protection Measures

We attach great importance to the protection of intellectual property rights and will safeguard the intellectual property rights and interests of ourselves and users through the following ways:

· Conduct legal registration and protection of core intellectual property rights (such as trademark registration, appearance design patent application, etc.);

· Establish an intellectual property monitoring mechanism to regularly investigate and deal with infringement acts on the website and third-party platforms;

· Set up a special intellectual property complaint channel to handle relevant infringement complaints in a timely manner.

（二）Infringement Complaint Process

1. If you believe that the content of this website or our products/services infringe your intellectual property rights, you can submit a complaint application through the "Contact Us" channel at the end of this Policy, and provide the following true and complete materials:

· Complainant's identity information (natural persons need to provide name and contact information; legal persons need to provide business license and power of attorney);

· Intellectual property right certificate (such as trademark registration certificate, patent certificate, copyright registration certificate, etc.);

· Information that can accurately locate the infringing content/product (such as web link, product picture, order information, etc.);

· Preliminary evidence of infringement and explanation of infringement facts;

· Written guarantee of the authenticity of the complaint (promising that the complaint content is true, otherwise bearing corresponding legal responsibilities).

2. After receiving the complaint, we will complete the preliminary review within 3 working days. If the evidence is deemed sufficient after review, we will take necessary measures in a timely manner (such as deleting infringing content, suspending sales of related products, etc.) and forward the complaint materials to the respondent; if the evidence is insufficient, we will inform the complainant of the materials to be supplemented at one time.

3. If the respondent disagrees with the infringement determination, he may submit a statement of non-infringement and relevant evidence within 5 working days after receiving the notice. We will review the materials of both parties and adjust the handling measures according to the review results.

（三） Infringement Liability

If it is verified that the user has committed an act of infringing intellectual property rights, we have the right to take the following measures:

· Immediately stop providing relevant services for it (such as suspending the account, terminating the order);

· Delete infringing content and remove infringing products from the shelves;

· Pursue the user's liability for breach of contract and require it to compensate for all losses caused to us (including but not limited to economic losses, attorney fees, litigation fees, etc.);

· If the circumstances are serious, we will report to the relevant regulatory authorities and pursue its legal responsibilities.

四、 Disclaimer

1. We have made reasonable efforts to protect intellectual property rights, but we do not guarantee that the content of this website is completely free of infringement risks. If there is an intellectual property dispute caused by a third party arbitrarily uploading infringing content, we will handle it in a timely manner after receiving a compliant complaint, but we will not bear direct liability for compensation.

2. All responsibilities for intellectual property infringement disputes caused by the materials and behaviors provided by users shall be borne by users, which have nothing to do with us. We do not assume the obligation to review the legality of the intellectual property rights of the materials provided by users, but we may provide relevant information as required by the regulatory authorities.

3. The performance of this Policy is subject to the constraints of the intellectual property laws and regulations of the People's Republic of China and the user's country/region. If some clauses of this Policy are invalid or unenforceable due to changes in laws and regulations, the validity of other clauses shall not be affected.

五、Modification and Effectiveness of the Policy

1. We have the right to modify this Policy according to changes in laws and regulations, business development needs or intellectual property protection needs. The modified Policy will be notified to you by means of announcements in prominent positions on the website. If there is no objection within 7 natural days after the announcement is released, it shall be deemed that you accept the modified Policy; if you do not agree to the modification, you may stop using this service.

2. This Policy shall take effect on the date of publication and replace the relevant intellectual property protection rules previously released.

六、 Contact Us

If you have any questions about this Policy, or need to submit an intellectual property complaint or consult about relevant matters, you can contact us through the following channels:

· Official Email：zyf382978321@outlook.com

· Service Hours：Monday to Friday 9:00-21:00 (Beijing Time)

Soul Haven Pet Memorials reserves the final interpretation right of this Intellectual Property Policy.